Privacy Policy

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Privacy Policy

LAST UPDATED APRIL 1, 2020

Thank you for choosing Jasmine Song (hereafter “Jasmine Song,” “we,” “us,” or “our”). Here at Jasmine Song, we take your privacy and data security seriously.  This Privacy Policy (“Privacy Policy” or “Policy”) details what information we collect information from you, what information we share about you, and what we do with your information.  This Policy applies when you (“you” or “user”) visit our website at www.jasminesong.com, use our mobile app, or use any of our services (collectively, “Sites”).  Please take the time to review this Policy and understand it. When you provide us with any information, including Personal Information (as defined below), you consent to our collection, use, retention, and disclosure of your information in accordance with this Policy and as permitted by law. If there are any terms in this Policy that you do not agree with, please discontinue use of our Sites.

By using our Sites, you hereby agree to the terms of this Privacy Policy and our Customer Terms of Use.

I. Type of Information We Collect

1. Personal Information

When you use our Site, we collect Personal Information that you voluntarily provide to us.  This may include your first and last name, email address, mailing address, phone number, and other similar contact data. The Personal Information we collect depends on the context of your interactions with us and your use of the Sites.  We do not collect Personal Information unless you provide it voluntarily. Please know this information allows us to identify who you are. All Personal Information you provide us must be true, complete and accurate, and you must notify us of any changes to such personal information.   

2. Payment Information

When placing an order through the Sites, you must submit payment information.  In addition to Personal Information, you will be required to submit financial information, such as a credit card number, debit card number, or other financial account information (collectively “Payment Information”).

If you complete an order through the Sites as a “Guest,” we do not create an account for you. The information you provide when completing an order is kept only for the purposes outlined in this Privacy Policy and Terms of Use.

3. Social Media Information 

Please note that we do not control, and are not responsible for, other uses of your Personal Information by your third-party social media provider.

Jasmine Song is not responsible for the information retained by your social media account.  

4. Geolocation Information

With your consent, we may obtain geolocation information from your mobile device, or certain third-party providers, while you are using our Sites, to provide location-based services. You may control the collection of geolocation information based on your mobile device’s settings.  If you decline to allow Jasmine Song to collect geolocation data, Jasmine Song may not be able to provide certain services to you.

5. Other Information

We collect other information you voluntarily provide us, such as your food orders, birthday, and favorite restaurants or foods. 

6. Information Collected Automatically

We may automatically collect certain types of information when you use or visit our Sites. We use this information to improve and enhance our Sites, your experience, and for security purposes. This information does not reveal your Personal Information.  It may include: 1) the device and usage information you use to access the Sites; 2) your IP address; 3) browser and device characteristics 4) operating system 5) referring URLs, 6) your location, and 7) what parts of the Site you use and how often. If you use your mobile device to use the Sites, we may automatically collect device information (such as your mobile device ID, model and manufacturer), operating system, version information, and IP address.

7. Cookies

We may use cookies and similar tracking technologies to access or store information and collect information about your use of the Sites to analyze, improve, and enhance users’ experience.  This may include cookies that expire once you close your web browser and cookies that remain on your computer until you delete them. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose not to accept the use of cookies, you may not be able to use all aspects of the Sites.

II. How We Use Your Information

We use Personal Information collected through our Sites:

- To facilitate, fulfill, and manage your order(s);

- To deliver your order (if applicable);

- To send you marketing and promotional communications.

- To send you information about our Sites and services, and changes to our Terms of Use and policies;

- To post reviews and ratings;

- To request feedback about your use of the Sites; 

- To perform analytics and customer research; 

- To enforce our Terms of Use, policies, or legal obligations;

- To respond to your inquiries and solve any potential issues you might have with the Sites.

We also may use your information in an anonymized and aggregate form for data analysis, identifying usage trends, and to improve Sites, services, and your experience. We will not use identifiable Personal Information without your consent.   

III. How Do We Share Your Information?

We may share your information:

- if you have given us specific consent to use your personal information for a specific purpose; 

- if it is reasonably necessary to achieve our business interests; 

- to fulfill, manage, and complete your order, including delivery, if applicable; 

- to third-party service providers and vendors, such as payment processing, data analysis, email delivery, hosting services, customer service, food delivery service providers, and marketing services;

- to enforce our Terms of Use;

- when we are legally required to do so to comply with applicable law;

- where we believe it is necessary to investigate, prevent, or act regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, situations of suspected illegal activities, or as evidence in litigation in which we are involved.

IV. Retention of Your Information

We will retain your Personal Information only for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.  We may retain and use your non-personal information in an aggregate an anonymized fashion for the reasons set forth in this Privacy Policy. 

VI. Security

We implement appropriate technical and organizational security measures designed to protect the security of Personal Information we receive or process. Please remember, however, that we cannot 100% guarantee the security of transactions on the internet. Although we do our best to protect your information, the transmission of your data, including Personal Information, to and from our Sites is at your own risk. You should only access the Sites only within a secure environment.  

VII. Users Under 18 Years Old 

Our Terms of Use prohibit use of our Sites by anyone under 18 years old. 

VIII. Updates to this Policy

We may update this Privacy Policy from time to time without prior notice.  If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information and informed of any updates.